Return & Refund Policy

Scope

This policy applies to all programme fees, deposits, and payments made to EDUVO SDN. BHD. (trading as CNST Academy) in connection with enrolment in any educational programme offered by the academy. It outlines the conditions under which refunds may be granted and the procedures for requesting a refund.

Cooling-Off Period

Students who have paid a deposit or programme fee may request a full refund within seven (7) calendar days of the payment date, provided that no classes or training sessions have commenced. Requests made within this cooling-off period will be processed without deduction, and the full amount paid will be returned via the original payment method.

Withdrawal Before Programme Commencement

If a student withdraws from a programme after the cooling-off period but before the programme start date, the following applies: registration and administrative fees are non-refundable; tuition fees paid in advance will be refunded at 80% of the amount paid; and any materials or resources already issued must be returned in their original condition.

Withdrawal After Programme Commencement

Once a programme has commenced, refund eligibility depends on the timing of the withdrawal request. If the request is made within the first 25% of the total programme duration, a 50% refund of remaining tuition fees (excluding fees for completed modules) may be granted. No refund is available for withdrawal requests made after 25% of the programme duration has elapsed.

In calculating the programme duration for refund purposes, the start date is the first day of scheduled classes, and the duration is measured in calendar days from that date to the published programme end date.

Exceptional Circumstances

CNST Academy recognises that unforeseen circumstances — such as serious illness, family emergencies, or relocation — may necessitate withdrawal. In such cases, students may submit a request for exceptional consideration, supported by relevant documentation (medical certificates, relocation evidence, etc.). Each request will be reviewed on its merits, and the academy reserves the right to grant partial or full refunds at its discretion.

Programme Cancellation by the Academy

In the unlikely event that CNST Academy cancels a programme before or during its delivery, all affected students will receive a full refund of tuition fees paid. Alternatively, students may opt to transfer their enrolment to the next available intake of the same programme or to a different programme of equivalent value.

Refund Processing

All approved refunds will be processed within thirty (30) business days of approval. Refunds are issued via the original payment method unless otherwise agreed. Students will receive written confirmation of the refund amount and expected processing timeline. Bank transfer fees, if applicable, will be borne by the student.

How to Request a Refund

To initiate a refund request, submit a written application to our admissions office via email at [email protected] or in person at our campus. Your request should include your full name, student identification number (if applicable), the programme name, the reason for withdrawal, and any supporting documentation. Our team will acknowledge receipt within three (3) business days and provide a decision within ten (10) business days.

Non-Refundable Items

The following are not eligible for refund under any circumstances: registration and administrative fees; examination and certification fees paid to third-party bodies; consumable materials and supplies issued to the student; and any promotional discounts or scholarships applied to the enrolment.

Contact

For questions regarding this refund policy, please contact:
EDUVO SDN. BHD.
VO3-9-13, Designer Office, Lingkaran Sunway Velocity, 55100 Kuala Lumpur
Email: [email protected]
Phone: +60 12-2727 886